Top Hoops FAQ's
Q: How long until my order ships?
A: Most basketball hoop systems ship within 1-2 working days via ground carrier and typically arrive within 2-5 business days from the time of shipment. However, some custom orders may take longer to ship out and we will advise you on the delivery time frame at the time of your order.
Q: Should I purchase and “adjustable” or “fixed height” option?
A: If the basketball system will be used by younger players varying in age, an "adjustable" unit is a must. Only an adjustable goal system will adequately accommodate a variety of age groups. An adjustable basketball hoop may also be desired by players who enjoy lowering the basket to dunk. If various goal height adjustments are not necessary, a "fixed-height" goal is the best choice. Most often this is the case when players are old enough to compete strictly at the regulation 10' goal height. However, many of our "fixed-height" systems can be bolted together at heights lower than 10' if required.
Q: What kind of backboard should I select?
A: We offer a broad selection of backboards with each basketball goal system. Backboards are available in tempered glass, clear acrylic, steel, aluminum, and fiberglass. Tempered glass is used for all competition boards like those found in high schools, colleges and professional arenas across the country. Tempered glass provides the best ball rebound off the board. Acrylic backboards provide the look of glass, and typically, at a more economical price level. Steel boards are vandal resistant. Aluminum and fiberglass backboards have an extra measure of rust resistance. Fiberglass also provides "glass-like" ball rebound, however, for authentic gymnasium ball response, no backboard compares to tempered glass.
Q: What effect does weather have on my backboard?
A: Almost none. Most of our backboards are designed to be weatherproof and carry full warranty even under the most extreme weather conditions. Some of the more economically priced residential basketball hoops may not be quite as weather resistant or carry full warranty. See the “Warranty” tab under each item for more details on each specific product. All of our high end hoops are extremely weather resistant.
Q: I am purchasing a basketball system for public use at a school, church, parking lot, park, etc. The unit I want is only listed as a "Residential" basketball system. Can I still purchase the unit?
A: Yes. However, most of our manufacturers will NOT warranty any basketball goal for an institutional application unless it is listed as an "Institutional" basketball hoop with that manufacturer. The decision to purchase a unit solely listed as "Residential" for institutional use must be made at the owner’s discretion and risk.
Q: Can I relocate the unit if I move from my home?
A: In most cases, yes. A lot of our inground hoops come with a built-in anchor system that allows easy pole removal if you need to relocate the unit. Most other units require an optional ground sleeve to make the post removable. (Sleeves are available for square posts only) See the "Equipment" section or talk to one of our products specialists for details.
